Shipping policy
Shipping Policy – Polourban
Last updated: [Abril 05, 2026]
At Polourban, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for more information.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time and Rates
Shipping times may vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer free standard shipping on orders over $[Insert Amount].
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your package at any time using the provided link.
Delays
Please note that shipping times may be affected by external factors such as customs delays, weather conditions, or high demand periods.
We appreciate your patience in such situations.
Customs, Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
Polourban is not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Stolen Packages
Polourban is not liable for lost or stolen packages marked as delivered.
If you experience any issues, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: support@polourban.com
Phone/WhatsApp: +55 (31) 99501-0702