Cookie Policy

Cookie Policy - PoloUrban

At PoloUrban, we value your transparency, privacy, and the security of our users' data. Therefore, we use cookies to ensure you have the best possible experience when browsing our online store.

This Cookie Policy explains in a clear and accessible way what cookies are, what types of cookies we use on our website, how you can manage or disable them, and how to contact us if you have any questions.

1. What Are Cookies?

Cookies are small text files sent by our website and stored on your computer, smartphone, or other browsing device. They keep information related to your navigation so that the website can remember your preferences, your shopping cart, and offer a personalized experience on your next visits.

2. Why Does PoloUrban Use Cookies?

We use cookies for different reasons: to allow the basic technical operation of the store, to understand how visitors interact with our website (which pages are most visited, how much time they spend in the store), and to target advertisements and offers that match your specific interests.

3. What Types of Cookies Do We Use?

We divide the cookies used at PoloUrban into the following categories:

  • Strictly Necessary Cookies (Essential): These are mandatory for the website to function properly. They allow you to browse the store, access secure areas, log into your account, and add products to the shopping cart. Without them, the website will not work as it should.
  • Performance and Analytical Cookies: These help us understand how visitors use our store (for example, through Google Analytics). They collect information anonymously about the most visited pages and navigation errors, allowing us to continuously improve website performance.
  • Functionality Cookies: These allow the website to remember choices you make (such as your username, language, or the region you are in) to provide a more personalized experience.
  • Marketing and Advertising Cookies: These are used to deliver advertisements that are more relevant to you and your interests (for example, ads on Facebook, Instagram, or Google for products you viewed in our store). They also limit the number of times you see an ad and help measure the effectiveness of our advertising campaigns.

4. Third-Party Cookies

In some cases, we use cookies provided by trusted third parties. PoloUrban uses, for example:

  • Google Analytics: To help us understand how you use the site and how we can improve your experience.
  • Social Media Pixels (Meta/Facebook, Pinterest, etc.): To connect your browsing in our store with personalized advertisements on social media platforms.
  • Payment Gateways and Fulfillment Platforms: To ensure security and efficiency when finalizing your order.

5. How to Manage or Disable Cookies?

When accessing PoloUrban for the first time, you will see a cookie notice (banner) on the screen, where you can accept or configure your preferences.

You can also manage, block, or delete cookies directly in your internet browser settings at any time. Please note that if you disable essential cookies, some features of our store (such as keeping items in the shopping cart or logging in) may not function correctly.

Below are the help links for the main browsers to facilitate your configuration:

6. Policy Updates

PoloUrban reserves the right to modify this Cookie Policy at any time to reflect technological, regulatory, or business practice changes. Whenever a significant change occurs, the update date at the end of this document will be modified. We recommend that you visit this page periodically.

7. Contact Information

If you have any questions about this Cookie Policy or how we handle your privacy, please contact our support team: